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How Do You Get Your Student Loan Account Number

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Who Is My Student Loan Servicer Heres How To Find Out


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How Do I Consolidate Student Loans

The process for consolidating your student loans depends on whether you have private or federal student loans. If you have private loans or want to combine private and federal loans into one, you’ll need to refinance them with another private loan. You can consolidate multiple federal loans into one new federal loan through a Direct Consolidation Loan, which you can set up through the Federal Student Aid website.

Change Or Cancel Auto Pay

  • To change a bank thats in Auto Pay, you need to cancel your current Auto Pay and reenroll.
  • Log in and select the Profile icon and Edit Your Profile or select the person icon or your name at the top of the page.
  • On the Profile page, scroll down to the Bank section.
  • Select Cancel Auto Pay below the details of the current Auto Pay and select Yes.
  • To reenroll, select Auto Pay in the left menu and follow the instructions.
  • IMPORTANT: Depending on when you cancel and reenroll, you may need to make a manual payment to keep your account current.
  • Log in and select Auto Pay.
  • Input the amount youd like to pay toward each loan.
  • Select Preview to check your inputs.
  • Select Submit to change your amounts.
  • Log in and select Custom Pay > Auto Allocate.
  • Input the overpayment amount, deselect any loans not to pay, and select Next.
  • Specify the allocation method for this overpayment.
  • Select Preview to check your inputs.
  • Select Submit to make the payment.
  • Log in and select Custom Pay > Auto Allocate.
  • Input the underpayment amount, deselect any loans not to pay, and select Next.
  • Specify the allocation method for this underpayment.
  • Select Preview to check your inputs.
  • Select Submit to make the payment.
  • Log in and select the Profile icon and Edit Your Profile or select the person icon or your name at the top of the page.
  • On the Profile page, select the blue edit icon next to Payment Directions.
  • Choose your preferred overpayment allocation and billing direction.
  • Choose your specific situation.
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    Reservist Status In The Canadian Forces

    If you are a reservist in the Canadian Forces on a designated operation you can delay repayment and interest on your student loan.

    Complete the Confirmation of Posting Assignment for Full-Time Students form and submit it with your loan application to maintain your interest-free status. Make sure you attach a copy of your notification of posting instructions that you received from the Department of National Defence.

    If you need help with this, contact your provincial or territorial student aid office.

    What If The Final Amount I Pay Is Not Quite Enough To Pay My Loan In Full


    If your payment is not enough to pay your loan in full, the payment will be applied to your loan as payments normally are, and you will continue to receive billing statements from Nelnet until you make the payment that pays the loan in full. To learn more about how your payments are applied, see How My Payment is Allocated.

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    When Will My Payment Be Posted To My Nelnet Account

    Once payments are received, it can take up to two business days to post to your account. A payment made online, over the phone, or through check/money order sent by you or your bill pay provider is posted effective on the date of receipt.

    Note: A payment made online or over the phone must be submitted by 4 p.m. on a business day to be effective the same day. If you submit a payment after 4 p.m. on a business day, you are given the option to select an effective date as early as the following business day. Business days do not include weekends.

    Are There Any Fees Associated With Repaying A Federal Student Loan

    If you are late on a payment or your payment is returned, your lender has the discretion to charge you a fee. * Your lender may charge other fees related to collecting a defaulted loan. Below is a list of possible fees. If you have specific questions regarding fees, contact us.

    * The U.S. Department of Education does not assess late or returned payment fees. back

    • Late fee: Any payment not received within 15 or more days after the due date may incur a late fee of up to six cents for each late dollar as determined by your lender and described in the terms of your promissory note. Your late fee is calculated based on the unpaid portion of your regular monthly payment amount. You can find information about late fees in the account snapshot on your monthly billing statement.
    • Returned payment fee: A payment returned due to non-sufficient funds may be reattempted a maximum of one time. A returned payment may be assessed a $5 fee.
    • Miscellaneous fees: You may be charged certain reasonable costs incurred in collecting your loan. Costs can include, but are not limited to, attorney fees and court costs.

    You may reduce this extra cost by paying more than your current amount due to cover the amount of your fee. If a fee is charged to your account, we will include detailed information about the fee on your monthly billing statement.

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    Explore Your Student Loan Repayment Options

    You will receive a package in the mail from the National Student Loans Service Centre that details how much you owe, your proposed monthly payment, and the confirmed interest rate on your loan. It is your responsibility to set up a repayment schedule. Otherwise, your loan repayments will be automatically withdrawn from the account in which your loan was deposited.

    If You Dont Repay Your Loans

    How to View Your Federal Student Loans

    If you don’t make your loan payments, you will be in default.

    An OSAP loan is considered to be in default when no required payments have been made for 270 days.

    Being in default means:

    • your debt will be turned over to a collection agency
    • you will be reported to a credit bureau
    • you could be ineligible for further OSAP until the default is cleared
    • your ability to get a car loan, mortgage or credit card can be affected
    • your income tax refund and HST rebate can be withheld
    • interest will continue to build up on the unpaid balance of your loan

    Your OSAP debt will only be erased when you have paid it off in full.

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    Who Is My Student Loan Servicer

    Your student loan servicer is the company that manages your student loans. Essentially, its a third party that acts as a middleman between you and your lender. When you make a payment toward your student loan, it is managed by your loan servicer.

    Student loan servicers work with borrowers to help manage their student loan repayment. If borrowers would like to change their repayment plan or apply for deferment or forbearance, they should discuss their options with their loan servicer first.

    Borrowers do not choose their loan servicer, but rather, are assigned one. If you have federal student loans, your loan servicer is assigned by the Department of Education.

    Below are nine loan servicers that currently manage federal loans, plus an additional loan servicer that deals with default resolution though be aware that this list may soon change.

    Originally, the Department of Education had planned to change its roster of servicers in 2020, but while some new contracts have been announced, the only change as of December 2020 has been the departure of former servicer CornerStone.

    Loan servicer
    Default Resolution Group 1-800-621-3115

    If you have federal student loans, your answer to, Who is my student loan servicer? will be one of the companies on the list above. Note also that your loan servicer can change during the life of your loan, so make sure to check your student loan accounts for the most current information.

    What Is My Nelnetcom Account

    Your account is a secure section of the Nelnet website where you can view your account and loan details, make payments, ask to lower or postpone your payments, sign up for auto debit, and more. To access your account, log in with your username and password. If you havent created your online account, you can create one by clicking the Register button at

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    What Happens To My Student Loan If I Or My Benefitting Student Dies

    If you or your benefitting student should pass away before your student loan is paid in full, your family or representative can get the loan discharged by sending an original or certified copy of the death certificate to Nelnet. If a death certificate isnt available, other documents are sometimes accepted on a case-by-case basis. These alternative documents include:

    • Verification from an official of a county clerks office stating the student/borrower is deceased and a death certificate could not be readily provided
    • Letter from a clergyman or funeral director
    • Confirmation of death from a consumer reporting agency
    • Announcement of death from a local newspaper containing enough information to verify the announcement is referring to the student/borrower
    • Confirmation from the Social Security death registry

    Any payments made on the loan after the confirmed date of death are returned to the estate. Its important to note that if Nelnet doesnt receive acceptable documentation of death, the loan resumes servicing at the same delinquency level it was being serviced when Nelnet was notified of the death.

    Online Transfers And Payments

    Your Direct Loan Account Statement Has a Brand New Look ...

    You can make a payment by transferring funds from a Wells Fargo deposit account or a non-Wells Fargo account through Wells Fargo Online®.

    Sign On to Wells Fargo Online®, select your student loan account then Make a Payment.

    It could take 1 2 business days for this payment to reflect on your account. Payments received by Midnight Pacific Time online will be effective as of the date of receipt. If received after Midnight Pacific Time they will be effective the following day.

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    Getting Your Loan Out Of Collection

    When you miss 9 months of payments, your federal student loan is sent to the Canada Revenue Agency for collection. Once in collection, you are no longer able to get student aid. To be able to get student aid again, you must bring your loan up to date.

    • Contact the CRA to make a payment arrangement and bring your loan up to date

    For the provincial or territorial part of your student loan, you need to contact your province or territory. For borrowers from Saskatchewan you may contact the CRA for both federal and provincial parts of your student loan.

    What If I’m Behind On Payments Is Delinquent At The Time Im Requesting A New Repayment Plan

    To bring your account up to date, you have the option to make a payment anytime, anywhere. See How to Make a Payment If you cant make the payment to bring your account up to date, Nelnet may be able to grant you a loan forbearance to cover the delinquency. Interest may continue to accrue during a forbearance, and may be capitalized at the end of the forbearance period. Log in to your account and select Repayment Options to explore your options.

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    Option : Information On Applying For And Receiving Student Aid

    Choose Option 1 if you have questions about:

    • How to apply for funding .
    • Eligibility issues for funding.
    • Application status.
    • You can login to your Alberta Student Aid account to see your application status, payment schedule and your inbox.
  • Student aid for apprentices and pre-employment students.
  • If you are a current or recent student, login to your Alberta Student Aid account to update your address.

    Get The Status Of A Recent Payment

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  • Log in and view the status of payments you made online or on the phone in the Recent Payments list.
  • IMPORTANT: If you made a payment on a weekend or holiday, you might not see your payment reflected online yet and the loan status in the Your Loans list may display the loan as PAST DUE. If thats the case, please allow an additional day for your payment to clear. Once it is processed, your payment will be credited effective as of the scheduled payment date.
  • Log in and select the Profile icon and Edit Your Profile or select the person icon or your name at the top of the page.
  • On the Profile page, scroll down to the Bank section.
  • Select Remove this bank or Add a new bank and follow the instructions.
  • IMPORTANT: If you remove a bank thats enrolled in Auto Pay, your Auto Pay will also be canceled, and you will lose benefits associated with it.
  • Log in and select Auto Pay.
  • Select a bank account or add a new one.
  • Input the amount youd like to pay toward each loan.
  • Select Preview to check your inputs.
  • Select Submit to enroll.
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    How Can I Find Out How Much Interest I Paid On My Student Loan Last Year

    If you made any payment that was applied to interest on your student loan during the prior year, this information will be provided on your IRS Form 1098-E, on your monthly billing statement sent in January and/or February, through the automated telephone system, or by logging in to your account. If you have more than one loan account, the amount of interest you paid will be provided separately for each account. To determine the total amount of interest paid for all of your loans, add the amount you paid for each account.

    Supports For Students Affected By Wildfires

    Are you affected by the current wildfire situation? Do you need help with your student loan payments?

    Currently in School

    If your studies have been disrupted as a result of the wildfires, and you have:

    • Extended your study period
    • Withdrawn from studies, or
    • Your financial circumstances have changed.

    Notify the Alberta Student Aid Service Centre, or login to your Student Aid Account and submit a Request for Reconsideration. Eligible students may receive up to $7,500 in Alberta Student loan funding to help cover unexpected costs relating to the wildfire. Supporting documentation may be required to verify the costs.

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    Granite State To Stop Servicing Federal Student Loans When Current Contract Ends

    In the next few months, Granite State will be working closely with the U.S. Department of Education to transfer all federal student loans currently held by Granite State to Edfinancial Services.

    Please note that this change will not affect the existing terms, programs, or available repayment plans on your loans, nor will it affect the temporary suspension of payments and 0% interest benefits applied for the COVID-19 emergency. Auto-debit information will be transferred to Edfinancial Services however, borrowers should contact Edfinancial Services to verify information once the transfer is complete.

    Affected borrowers can expect to receive more information about this transfer from ED and Granite State, and once the transfer is complete borrowers can expect to receive additional information from Edfinancial Services. Be sure to read these notices fully. You can also visit for the latest updates and information on loan transfers.

    You can check your current balance online, and if you have questions, please contact Granite State at 1-888-556-0022.

    Whats The Difference Between The William D Ford Direct Loan Program And The Federal Family Education Loan Program


    Generally, loans in these programs have the same terms and conditions. There are a few differences, including available repayment plans, borrower benefits , loan forgiveness programs, and interest rates. The primary difference between the two loan programs is that the U.S. Department of Education funds loans under the Direct Loan Program, and private lending institutions funded loans under the FFELP. There are still many FFELP loans in existence, but since July 2010, no new FFELP loans are being made.

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